REFUND & RETURNS POLICY

At Minus 2 Cents, customer satisfaction is important to us. Please review our refund and return policy carefully.

Eligibility for Returns

  • Returns or exchanges must be requested within 5 days of delivery.

  • Products must be unused, unworn, and in original condition.

  • Original packaging, tags, and invoice must be included.

Non-Returnable Items

The following items are not eligible for return:

  • Customised or personalised jewellery

  • Items marked as final sale

  • Products showing signs of wear, damage, or alteration

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos or videos. We will arrange a replacement or resolution after verification.

Return Process

  1. Email us at support@minus2cents.com with your Order ID and reason for return.

  2. Our team will review and provide return instructions.

  3. Once received and inspected, your request will be processed.

Refunds

  • Approved refunds will be processed within 10 business days after inspection.

  • Refunds will be issued to the original payment method.

  • Bank or payment gateway processing times may vary.

Exchanges

  • Exchanges are subject to product availability.

  • Price differences, if any, must be settled accordingly.

Order Cancellations

  • Orders can be cancelled before dispatch.

  • Once shipped, cancellation is not possible; a return request may be raised after delivery as per policy.

Contact Us

For refunds, returns, or order-related queries:
📧 support@minus2cents.com